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View allWHAT CUSTOMERS SAY ABOUT US
FAQs
As a family-owned business with a 32-year legacy, we are proud to carry forward a passion for artistry passed down through generations. From our roots in London to serving customers worldwide, we are dedicated to crafting pieces that inspire confidence and empower your individual style. We look forward to being part of your story and providing you with an unforgettable shopping experience. Thank you for being part of our journey.
To keep your jewellery looking radiant, follow these tips:
- Waterproof: Feel free to wear your pieces in the water; they are designed to resist tarnishing.
- Chemicals: Avoid direct contact with harsh lotions, perfumes, and chemical products to protect the finish.
- Storage: Store your pieces in a dry, cool place when not in use.
- Cleaning: Use a soft cloth to gently clean your jewellery and maintain its shine.
If you have any questions about jewellery care, feel free to reach outβwe're here to help!
Orders are processed quickly and dispatched with reliable carriers. Once dispatched, youβll receive a tracking link so you can follow your delivery every step of the way.
You can track your parcel by entering your Order Number or Email/Phone Number on our 'Track Your Order' page. Once youβve entered your details and clicked 'Track', you will be able to see the current status of your delivery.
Yes, you can return your items within 30 days of receipt.
You can contact us anytime atΒ support@flow-bloom.com
Our team is here every day to support you and will get back to you as quickly as possible, typically within 24β48 hours.
Our Hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 4:00 PM
π© Email:Β support@flow-bloom.com
A LEGACY OF PASSION: OUR SEASONAL CELEBRATION
Three generations, one shared passion. From grandmother to mother, and mother to daughter, our family legacy is forged in every bespoke piece we create. We handcraft more than just jewellery; we craft timeless heirlooms to celebrate your story, lovingly passed down from our family to yours.